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Being Human for a Better Tomorrow in the Age of AI

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Mindvista Edition 70 explored how individuals can find signal and strength amid compounding noise. But individuals do not live and act in isolation. They work inside organisations, lead teams, and make decisions within businesses that are facing the same ‘Polycrisis’ at a different scale. This edition extends that earlier question from the individual to the enterprise.

What many of us are already experiencing at work is now being recognised more explicitly in formal research. According to the World Economic Forum’s Global Risks Report 2026, based on responses from more than 1,300 experts worldwide, half of all respondents expect the global outlook over the next two years to be turbulent or stormy, a sharp deterioration in sentiment. Looking further ahead, the pessimism deepens for 57% of respondents who expect upheaval over the next decade. Only 1% anticipate calm over short and medium term horizons.

We are operating in a decade where instability is the baseline. And this affects every business, in every industry, without exception.

Yet, despite the turbulence, a subset of organisations are finding signal in the noise. They are converting disruption into growth and generating genuine stakeholder value by not only delivering investor returns, but also creating sustained value for their employees, communities, and society. There are real learnings from these examples, from expert thinking, and from Nature.

Mindvista Edition 71 examines and synthesises these patterns for learning and inspiration. We will explore three questions: What did these organisations see, believe, and do to find signal and strength? What does expert thinking offer for navigating this environment? And what can Nature teach us about thriving when crisis is permanent, not temporary?

The Business Noise Landscape: Global Risks, Geopolitics, and Economic Uncertainty

Drawing from the WEF Global Risks Report 2026 and prior Mindvista editions, the major sources of compounding noise that all businesses face include:

Geoeconomic Confrontation and Global Supply Chain Risk

Supply chains are now weaponised through sanctions, tariffs, and capital restrictions. US effective tariff rates spiked to approximately 22% in early 2025, causing US-China trade flows to drop by 30%, with 82% of firms reporting that between 20% and 40% of their activity was impacted by supply chain rerouting. (Source: McKinsey Geopolitics & Global Trade 2026)

Economic Volatility and Fragile Global Growth Outlook

Global growth remains fragile and below historical trend, with the IMF projecting 3.3% for 2026. Severe input cost pressures, including oil above $100 a barrel following Middle East disruptions are creating cascading effects across transport, agriculture, manufacturing, and pharmaceuticals.

Workforce Strain, Trust Deficit, and Employee Engagement Crisis

The WEF identifies inequality as the most interconnected global risk for the second consecutive year, driving deep polarisation. Further, business trust sits at 64, the lowest in Edelman’s 25 year history. Inside the enterprise, this creates severe execution drag. Global employee engagement is frozen at 21%, with only 33% thriving and 27% of managers engaged. (Source: Gallup State of the Global Workplace 2025; Edelman Trust Barometer 2026)

Infrastructure Disruption and Physical Supply Chain Vulnerabilities

The Iran war and the effective closure of the Strait of Hormuz stranded approximately 10 million barrels of crude oil per day. Less visible but equally serious is that the Persian Gulf accounts for up to 35% of global nitrogen fertiliser exports, creating a latent food system chokepoint. Qatari helium production was simultaneously crippled and helium is irreplaceable for semiconductor fabrication and medical MRI machines. A geopolitical event became a physical and digital supply chain crisis. (Source: IEA, IMF, World Bank Joint Coordination Group 2026; Oxford Economics 2026)

The AI Productivity Illusion in Enterprise Adoption

Technology is racing ahead of governance and proven value. While 88% of organisations report regular AI use, only 39% report enterprise wide earnings impact. (Source: McKinsey State of AI 2025) Major tech firms Oracle, Block, Amazon, Microsoft and many have executed aggressive workforce reductions, publicly citing AI productivity while converting operational headcount spend into data centre capital expenditure. For workers who remain, HBR and Anthropic studies show that AI frequently intensifies rather than reduces workload, contributing to decision fatigue and disengagement precisely when execution capacity is most needed.

Environmental Risk and Regulatory Fragmentation in Business

Extreme weather, biodiversity loss, and pollution remain persistent physical realities threatening long-term business continuity even as they are temporarily displaced by immediate economic pressures in boardroom priorities. Simultaneously, sustainability governance is fracturing along jurisdictional lines. The US SEC voted to end its defence of climate disclosure rules. The EU simultaneously advanced its mandatory reporting requirements and mandating third-party verification. Companies operating across both jurisdictions now face contradictory compliance obligations with no convergence in sight. (Source: SEC, European Commission 2025-2026)

How Uncertainty Impacts Business Strategy and Execution

These compounding forces alter the nature of business management and operations. They establish instability as the permanent baseline. They break traditional linear forecasting, because overlapping shocks make predictability impossible. They deeply test execution capabilities, forcing organisations to operate with thinner buffers and degraded feedback loops.

Most significantly, they place an immense human burden on leadership. Leaders are tasked with building a coherent vision, earning back eroded trust, and re-engaging an exhausted workforce while the ground shifts beneath them.

Yet even as the noise is deafening, we still have the capacity to listen, to filter, and to act purposefully. There are organisations that show the way, expert thinking that can help, and nature shows that life thrives even when ‘Polycrisis’ is a permanent feature and not a fixable bug.

Resilient Organizations: Real-World Business Strategy Examples in Crisis

There are many such examples. Here are six that use technology, leadership, and governance as levers to create growth opportunities and broader stakeholder value.

IKEA

IKEA faced severe margin pressure, EU regulatory whiplash, and global call centre attrition rates running between 30% and 45%. The prevailing industry consensus viewed AI service tools exclusively as a mechanism for cost cutting via headcount reduction. IKEA leadership rejected this noise. Digital and Retail Officer Parag Parekh discerned a different signal: the massive volume of routine service queries was actually masking an unmet customer demand for higher value design assistance.

In response, IKEA deployed the Billie chatbot to handle the routine noise, resolving approximately 47% of 3.2 million interactions. Crucially, People and Culture Manager Ulrika Biesèrt explicitly guaranteed the workforce that AI adoption was about future employability, not cutting costs. By removing workforce anxiety, they achieved massive people engagement. IKEA reskilled 8,500 call centre workers into remote interior design consultants, giving them the authority and autonomy to conduct direct consultations and sales.

This human empowerment generated a completely new revenue line, with remote design sales hitting €1.3 billion in FY22. In parallel, IKEA resold hundreds of thousands of items through its Circular Buy Back programme in 2023–2025, nearly doubling returns in key markets.

Ant Group

While IKEA used AI to elevate internal staff, Ant Group utilised it to solve massive external ecosystem friction. Ant Group operated against the backdrop of China’s rapidly ageing population, projected to exceed 400 million by 2035, and severe physician burnout reaching 62%. The dominant industry narrative focused on building autonomous robot doctors to replace human care. CEO Cyril Han discerned that this was the wrong signal. He recognised that the actual bottleneck was not medical capability, but severe patient navigation and administrative friction.

Instead of building a siloed competing network, Ant Group embedded AI diagnostic machines directly into more than 5,200 public hospitals, utilising on-premises infrastructure to ensure absolute data privacy.

Their people management strategy focused entirely on doctor empowerment. The AI Doctor Assistant was deployed to support diagnosis and medical record management, not to replace clinical judgment. It delivered over 90% auxiliary diagnostic accuracy and an 80% reduction in literature search time. Handling 1.7 billion interactions across 160 million users, the technology eliminated administrative friction and reclaimed vital time for the human physician-to-patient relationship.

Maersk
Ant Group

In physical supply chains, wars and infrastructure degradation make signal finding impossible without abandoning outdated metrics.Maersk faced extreme ‘Polycrisis’ simultaneity in late March 2026 when geopolitical strikes forced the suspension of all vessel crossings through the Strait of Hormuz. This paralysed ports and created massive fuel shortages due to offline refineries and war premium pricing. The industry noise was an obsession with lowest transport cost KPIs. Head of Product Annick Verhoeven discerned the true signal that in a disruption, lowest freight cost is meaningless if it causes a customer production line to stop.

Maersk chose to absorb $200 million in extra costs to protect the physical flow of critical goods. They deployed their Risk Management Visibility Studio to execute dynamic land bridges across the UAE and Saudi Arabia, utilise predictive demurrage optimisation to avoid port congestion, and execute fuel recalibration to avoid war premiums.

Crucially, they maintained high people engagement by using AI as an orchestrator rather than an autonomous commander. Human engineers and planners used the system to surface multi-dimensional data, but the teams retained final execution authority for all dynamic routing decisions.

Patagonia 
AAnt Group nt Group

If Maersk absorbed physical shocks, Patagonia engineered structural immunity. Throughout 2025, they navigated severe supply chain inflation, tariff volatility, and a macro environment where consumer trust in corporate sustainability claims had collapsed to 23%. While most firms doubled down on marketing spin, CEO Ryan Gellert discerned that in a world of deep scepticism, radical transparency is the only viable signal.

To protect this mission, their leadership transferred company ownership to a Purpose Trust where Earth is the only shareholder, actively insulating executive decisions from short-term public market pressures. Relying on this structure, they released their 2025 Work in Progress report and openly admitted that their absolute emissions temporarily rose by 2% due to product mix shifts.

This refusal to greenwash was supported by deep people engagement. Patagonia recruited strictly for mission alignment and empowered their workforce through onsite childcare and paid activism leave of up to two months annually. Their radical honesty built undeniable institutional trust, allowing them to maintain steady sales of $1.47 billion, grow their Worn Wear repair programme by 40%, and keep employee turnover below 4% against a retail average of 57%.

The B Corp Movement

This transition from marketing spin to verified action is also redefining global compliance. The B Corp movement operates a global certification standard for businesses balancing purpose and profit. They faced a systemic challenge of collapsing consumer trust in environmental claims and the impending EU Empowering Consumers for the Green Transition Directive, which mandates independent third-party verification by September 2026. B Lab leadership discerned that the era of flexible, self-reported sustainability was obsolete. The trust me model had to be entirely replaced by a verify me framework.

B Lab fundamentally overhauled its 19 year history, making certification harder by eliminating the flexible 80 point scoring system that allowed companies to cherry pick easy wins, replacing it with the 2026 Standards V2.

By shifting their entire global community from self-assessment to mandatory third-party audits across seven non-negotiable impact topics including Fair Work and Climate Action, they engaged their network in building a regulatory shield successfully turning future legal compliance into a proactive competitive advantage before the EU directive even took effect.

Riversimple

While B Corp rewrote the rules of compliance, Riversimple rewrote the rules of ownership. Riversimple is a UK-based independent manufacturer of the Rasa, an ultra-lightweight hydrogen fuel cell vehicle designed specifically for the circular economy. They confronted severe raw material cost spikes, unpredictable energy grids, and tightening sustainability regulations. They discerned a fundamental structural flaw in their industry that traditional car ownership creates a conflict of interest that financially incentivises planned obsolescence.

To correct this, they adopted a mobility-as-a-service subscription model. Customers pay a flat monthly fee covering fuel, insurance, and maintenance. Because Riversimple retains vehicle ownership, they are financially incentivised to build vehicles that last 20 years.

Even more interestingly, their governance model actively also de-risks this mission. They are governed by a Future Guardian board legally answerable to six distinct Custodians namely the Environment, the Community, Staff, Investors, Commercial Partners, and Customers, preventing any single group from forcing harmful short term decisions. Through this alignment, they achieved 250 miles per gallon equivalent, open-sourced their technology to build global trust, and secured predictable recurring revenue entirely immune to raw material shocks.

These examples differ by sector and geography, but they point to a common truth: signal-finding in a ‘Polycrisis’ is not random. It rests on discernment, operating flexibility, and leadership quality. The expert literature, while incomplete, helps explain why.

Expert Frameworks for Business Resilience and Decision-Making Under Uncertainty

Four ideas from management science and expert research provide guidance for navigating this environment.

1. Decision-Making Under Uncertainty and Feedback Breakdown

Behavioural economists Daniel Kahneman and Gary Klein established that intuitive expertise is only reliable when environments provide predictable feedback. In a ‘Polycrisis’, macro feedback loops shatter, rendering unstructured intuition highly unreliable. This strengthens the case for more structured judgment, decision hygiene, and independent challenge to reduce unwanted variability.

2. Antifragile Organizations: Turning Volatility into Advantage

Nassim Taleb introduced antifragility to distinguish organisations that benefit from unexpected events from those that merely withstand them. Recent organisational research suggests that antifragility becomes more plausible when firms can explore quickly, reconfigure resources, and avoid rigid commitments, gaining from disorder rather than simply surviving it.

3. Leadership Optimism and Human-Centric Management

Psychologist Martin Seligman establishes that optimism is a learnable explanatory style tied directly to human agency. Crisis leadership research confirms that leaders must practise grounded, evidence based optimism, fully acknowledging the brutal realities of the noise while maintaining a disciplined faith in their organisation’s capacity to act.

4. Collaborative Strategy and Organizational Alignment

Writing in The European Business Review, Dr. Louise Muhdi presents a five dimension framework — Vision Alignment, Structural Innovation, Process Excellence, Aligned Incentives, and Collaborative Leadership — arguing that siloed operations are now a fatal liability. Organisations that integrate collaboration across functions and ecosystems consistently outperform isolated peers, with trust as the essential foundation for all five dimensions.

While these four ideas are individually valuable, they form a patchwork of methods rather than a comprehensive, unified guide for the modern enterprise. The ‘Polycrisis’ is a relatively new business environment for us and more ideas and comprehensive frameworks will inevitably emerge as we learn.

However, while this is a new reality for business, it is an ancient problem in the natural world. Nature, too, offers a lesson in what it means to create calm, continuity, and growth when instability is permanent.


What Nature Teaches About Resilience: The Mangrove Model for Business Strategy

As I looked for how nature handles not occasional disruption but permanent crisis, I did not expect to find the answer in something so common, humble, and quietly present on coastlines across the world, The Mangrove Forest.

The mangrove forest exists in the intertidal zone. Twice daily submerged and battered by ocean force. Hyper saline water toxic to standard vegetation. Anaerobic, unstable mud for soil. Conditions that defeat most life forms without negotiation.

And yet here, the mangrove does not merely endure. It nourishes.

Instead of a single rigid trunk that would snap under constant kinetic assault, it grows a decentralised, tangled network of prop roots reaching out horizontally, distributing its weight across ground that never stops shifting. It does not resist the instability. It roots into it, gently and persistently.

When a storm surge strikes, the interlocking root system absorbs the ocean’s force. And what moved me most: because the outer roots take the full weight of the storm, the water held inside becomes completely still. Calm. Safe. That stillness becomes a nursery and up to 80% of coastal marine life begins its life inside those roots. The gentlest place in the harshest environment.

Over decades, the roots slow the tidal flow, sediment settles, and the mangrove builds its own solid ground out of the ocean. It creates the very foundation it needs to grow further and shelter more.

Leading Through Polycrisis: Focus, Agility, and Values-Driven Execution

In Mindvista Edition 70, I shared how individuals can find signal and strength amidst compounding noise. In my role as a Strategic Advisor, I see the same ‘Polycrisis’ playing out for the company I advise. Decision cycles are delayed. Major change projects are placed on hold. We are delivering real results with AI, while managing carefully for reliability and long-term impact on society and the environment.

And yet the company is having its best ever year.

Reflecting on this, the leadership practice that makes the difference comes down to three things, focusing the organisation intensely on what matters, executing with extreme agility to deliver customer value, and demonstrating commitment to core values through actions that embody genuine optimism for the future.

We live in a troubled and troubling world. The ‘Polycrisis’ may be the new normal. But we are not in an Age of Despair.

We saw hope emerges when individuals find their signal in Mindvista Edition 70. As we have seen in this edition, it also emerges when businesses do the same and Nature, in its quiet powerful way, has shown it is not new and is persistently possible.

Being human, showing the leadership to take adversity in stride while continuing to make progress, has never been more important or more defining.

If the mangrove can build a thriving ecosystem in a permanent storm, so can we.

As you reflect on your leadership:

1. With almost no expert expecting the turbulence to ease, where in your organisation can you act with greater focus and agility right now?

2. How are you ensuring that daily noise does not erode your core business and people values?

3. Are you investing for growth with the optimism the moment requires or has the ‘Polycrisis’ quietly paused your organisation’s future?

We have much to do. I am hopeful the best of being human will lead us all to a better tomorrow.

Love to hear your reactions and perspectives.

Best wishes.

References

Mindvista Source

Edition 70: Living in the War of Worlds: How to Stay Human and Find Signal and Strength In a Noisy World]

Living in the War of Worlds: How to Stay Human and Find Signal and Strength In a Noisy World

External Sources

  1. World Economic Forum: Global Risks Report 2026
    Highlights that a majority of experts anticipate a stormy or turbulent global outlook, establishing instability as the new baseline.
  2. McKinsey: Geopolitics and the Geometry of Global Trade 2026 Update
    Details the weaponization of supply chains and the impact of tariff spikes on U.S.–China trade flows, global business rerouting, and economic resilience.
  3. IMF World Economic Outlook Update (January 2026)
    Projects fragile global growth of 3.3% amid persistent input cost pressures and cascading geopolitical effects.
  4. Gallup State of the Global Workplace 2025
    Highlights frozen global employee engagement at 21%, reflecting significant execution challenges across modern organizations.
  5. Edelman Trust Barometer 2026
    Reveals that public trust in institutions and businesses has fallen to its lowest level in the 25-year history of the annual survey.
  6. Harvard Business Review: AI Doesn’t Reduce Work—It Intensifies It and Anthropic Economic Index (January 2026)
    Together, these studies document the AI productivity illusion, showing how technology adoption often increases workloads, coordination costs, and decision fatigue for the remaining workforce.
  7. The European Business Review: Collaboration as Strategy—Five Dimensions for Winning in an Age of Polycrisis
    Presents Dr. Louise Muhdi’s five-dimension framework arguing that integrated collaboration and trust are essential survival mechanisms in an era of polycrisis.
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