But AI agency is not only about work and companies. There are societal benefits to be gained in finance, healthcare, education, and environment, and in the next set of editions we will explore new ideas and programs in these areas.
Let’s start with societal finance and explore the impact of AI for stakeholders on both funding and spending sides of the equation — Tax Payers and Welfare Beneficiaries.
Karl Marx, philosopher, author, social theorist, and economist, made this fundamental principled postulation on taxes and benefit.
AI offers a real opportunity to implement this vision in a new way that can simultaneously recognize individual contributions of taxpayers while ensuring precise delivery of benefits tailored to individual welfare beneficiary needs.
This can be the guiding principle to assess how we are doing today and how AI can improve impact on taxpayers and welfare beneficiaries.
Historically, paying tax has been seen as an essential part of a social contract — an obligation for gaining the benefit of living in a civilized society, infrastructure, security, and rule of law. But times are changing.
As per UNCTAD, global public debt has increased by 50% to $92 trillion in the last 10 years and the number of countries with high debt has nearly tripled from 22 to 59.
OECD countries and developing nations spend 20%+ and 15%+ of GDP respectively on welfare.
Hence, governments globally are increasing taxes to reduce debt/control deficit and support increasing welfare spending. Finance and revenue departments in government across all major economies are taking initiatives (including using AI) for reducing cost of collection, tax evasion, and avoidance.
In many countries, the tax collections are ahead of real growth and inflation. This, along with increased welfare spending, has caused many taxpayers to feel marginalized and seek spending attention in other areas such as infrastructure and security for the taxes paid.
On the welfare side, benefits such as education, healthcare, and subsidies are given based on prefixed criteria. They are not personalized to the needs of individual households and do not reflect dynamic changes in beneficiary status over time or life events to increase, decrease, or off-board from benefits whenever exit criteria is met.
There Is a New Way
Here are five ways where AI can help in increasing equity and reward for taxpayers to bring some cheer and sense of social engagement and future building.
The first three increase rewards and incentives, and the last two increase equity by providing tax credits to taxpayers:
Here are two ways AI-driven or enhanced programs can make a difference for transforming beneficiary experience and program impact:
We took one aspect of societal welfare — namely taxation and welfare benefits — used Marxian wisdom as a guiding principle, and it gives seven new citizen-facing ideas for strengthening equity, personalization, trust, and transparency in taxation and welfare spending.
This is not to say it will be easy. Challenges in using AI for social protection and as reward mechanisms abound. There are few precedents, some accountability and explainability problems, poor data quality, and misuse of integrated data.
However, exploration of difficult terrain, uncharted waters, or space even has not deterred humans in the past and should not do so now. The quantum of impact, citizen connect, and a better future is a worthy prize!
Social impact of AI directly concerns officials in government, administration, experts, or civil society. It also matters if you are none of them as it impacts the future for ourselves, children, family, friends and appeals to a desire that we leave the world in a better place than the world we came into.
This is a call to stakeholders to consider these ideas and a request to all of us as citizens to:
I hope these insights help. Please subscribe, follow, and share.
Comments and questions are welcome.
Best wishes